Do I need a PayPal account to purchase?
Absolutely not. Although our online payments are processed by PayPal, you don't need an account with them. You'll be given the option to pay by credit card or through other methods.
What credit cards do you accept?
Credit card payments are processed by PayPal, one of the world's largest payment processors. They accept most major credit cards including Visa, MasterCard, Amex and Discover. In the checkout process, just choose PayPal and when you get to the PayPal site to complete your payment you'll see the option to pay by credit card.
Do I have to pay online?
You have lots of options so you can select the payment method that's best for you. You can pay online with credit card, through PayPal or by email. Payments are done through PayPal's ultra-secure payment gateway. You'll also see that our website is certified by Verisign - your gurantee for a secure transaction.
You'll also have the option of using any offline method you like. You can call in your order by phone, fax or even use old fashion postal mail if you'd like prefer to pay by check or money order. Just go through the order process online. As you get near the end of the process, you'll see a page with a numbered invoice that shows the total cost. Just print that out and send it our way or give us a call. (You'll see instructions for doing this at the top of that page.)
How much is shipping?
It depends on where you live. For most of Canada and the US the cost to ship a Thermal Palms Kit is between $10 and $15. International shipping is closer to $30. The exact amount will be displayed during the checkout process.
How long will it take to receive my order?
When items are in stock, they typically ship within three days. Delivery depends on your location. In Canada, parcels are delivered via Xpress Post with guaranteed delivery within three business days to most major centers. To the US, parcels are sent via postal mail and may take four to six weeks, although we've found that two weeks in more typical. For shipments outside of North America, parcels are sent via postal mail and may take from four to eight weeks, although again in our experience most shipments arrive much sooner. We can provide limited tracking information on request.
What's your refund policy?
If there are any defects, let us know and we'll replace the product promptly. If you want a refund, simply send back the product and we'll refund your purchase as soon as it's received. We do not refund shipping costs or pay shipping on returned goods. Go to the Contact Us page for our postal address. Please include a copy of your receipt or your full contact information with the returned goods (including email and phone number) so we know who to refund.
Can I purchase Thermal Palms Kits wholesale?
Absolutely. If you are a retailer of massage products, please contact us for details on becoming a distributor.
Where can I find out more about Thermal Palms?
This website is a good place to start. Look through these FAQs and be sure to watch the videos.We'd also highly suggest the Complete Guide to Thermal Palms. It's a comprehensive report that supplements the Thermal Palms video nicely. It will give you guidelines on all aspects of using the Thermal Palms and answers almost any question you could possibly have. If you are sitting on the fence about purchasing Thermal Palms, then get the guide so you can understand the modality more fully and make an informed decision before purchasing.
Purchase the Complete Guide to Thermal Palms here. (Coming soon!)
What are the Thermal Palms made of?
The exact source of our unique wrap material is under wraps. It's a trade secret. We can tell you that It's a medical grade polymer material with a soft silky texture. This gives the Thermal Palms a superior glide, whether used on the skin with oil or used over the clothing. The wrap material is hypoallergenic and contains no latex.
The wrap material is used to encase the oat-based heat medium that you prepare before using the Thermal Palms in treatment.
Are Thermal Palms reusable?
The wrap material is washable and with proper care can be used up to 15 times. Just throw the wraps in a washing machine with your regular office laundry.
How do I prepare the Thermal Palms for use?
Thermal Palms can be prepared very quickly and take only minutes to heat in a microwave. Watch the videos you get with your Thermal Palms kit or refer to the guidebook that is included with the kit for specific details. Go to the Watch Thermal Palm Videos page for a short video demo.
Seriously, oatmeal?
Seriously, yes. Oatmeal is used as the heat medium. Dozens of materials were tested for their ability to retain heat, their ability to conform to the body, the ease of preparation, and the ability to be heated safely in the microwave.Oatmeal won the contest hands down.
As an added benefit, it's cheap, readily available, has a great earthy smell and is biogradable.
Watch the How to make thermal palms video on this site to see how incredibly easy preperation is. And using the paper filters provided in the kit makes clean up a snap.
Do I have to use a microwave for heating the Thermal Palms?
Yes, you need to heat them in a microwave.
How long do they stay warm?
If they are prepared according to instructions and kept in the insulated bag provided, they will stay hot for the duration of a one hour treatment. If needed you can reheat them briefly in the microwave.
How many Thermal Palms do I need to make for a treatment?
If you are doing a short chair massage or doing "spot treatment", then two Thermal Palms should be sufficient.
If you make the Thermal Palms as outlined and keep them in the insulated bag, four Thermal Palms will get you through a one hour full body treatment.
If you are doing a 60 to 75 minute massage or if you want to use the Thermal Palms exclusively (no hands on work integrated into the Thermal Palms massage), then it's best to prepare eight of them for your treatment.
Can I add aromatherapy oils when preparing Thermal Palms?
It's not recommended that you add aromatherapy oils into the water when preparing the Thermal Palms. Some oils become unstable when heated in the microwave and they may also stain your Thermal Palm wraps if heated. Instead, simply add aromatherapy oil directly to your lubricant as you normally would.
Any special washing instructions for the wraps?
With proper care, your wraps will last for up to 15 uses. Just wash them with your regular office laundry. If you are washing a load of Thermal Palm wraps on their own, throw in a couple of small towels to maintain separation and ensure they spin dry.
To maximize their lifespan limit the time they are in the dryer. Use low or medium heat settings or simply hang to dry.
Can I learn to do a Thermal Palms massage from the video?
Nothing beats live training. It makes a world of difference to learn under the watchful eye of an experience instructor. We are working to create a network of instructors across North America and eventually internationally. In the meantime the best alternative is the video and guide.
Incorporating the Thermal Palms into your regular massage is not all that difficult. So if you are a massage professional you should be able to become proficient by practising along with the DVD and referring to the guide. Be sure to practice on several colleagues who can give you feedback before working with the public.
Will you ever offer workshops in my area?
Workshops for 2008 will be limited. However, we are hard at work setting up partnerships and training trainers and we hope to have Thermal Palms workshops offered regularly in most major metropolitan centers in Canada and the USA by 2009.
